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Marissa Lot

Customer Relations Manager - Dan Turner is our Customer Relations Manager. He is there for you to voice your concerns. Simply give him a call or submit an email and he will get right to the heart of the matter! He can be reached at 1-800-998-7823.

08 6.4L DIESELS ARE IN STOCK!!!!


Don Riess
Sales
  • Customers courteously acknowledged within 2 minutes of arrival and advised that a Sales Consultant is available upon request.
  • Advisory relationship established by knowledgeable sales consultation who listens to customers, identifies needs and ensures needs are met.
  • Test drive offered to all customers.
  • Pleasant, non-pressured purchase experience and through explanation provided by Sales Consultant, Sales Management and F&I Personnel.
  • Using checklist, Sales Consultant delivers vehicle in perfect condition when promised.
  • Customers contacted by Sales Consultant within one week after delivery to ensure total satisfaction.
Service
  • Appointment available within one day of customer's requested service day.
  • Write-up begins within four minutes of arrival.
  • Service needs courteously identified, accurately recorded on repair order and verified with customer.
  • Vehicle serviced right on the first visit.
  • Service status provided within one minute of inquiry.
  • Vehicle ready automaticly at agreed upon time.
  • Thorough explanation of work done, coverage and charges.
Contact us at RIESS FORD
768 State Route 13 ~ Marissa, Illinois 62257
1.800.998.7823 ~ or ~ 1.618.295.3721
© - 2000 Riess Ford, Inc.